Terms & Conditions
Welcome to Crownmark Distribution. These Terms & Conditions (“Terms”) govern your use of our website, https://crownmarkdistribution.com (the “Site”), and any purchase you make from Crownmark Distribution (“we,” “us,” or “our”). By accessing the Site, registering an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
1. Eligibility and Business Use
Crownmark Distribution is a business-to-business (B2B) wholesale distributor. Our products are sold for resale or business use only. By placing an order, you confirm that:
You are at least 18 years old and authorized to act on behalf of your business.
You are purchasing for resale or business purposes, not personal consumer use.
Your business is located in, and your orders ship to, the United States.
We reserve the right to refuse service, cancel orders, or close accounts where permitted by law, including when information provided is inaccurate or these Terms have been violated.
2. Wholesale Accounts and Registration
To purchase from us, you may be required to register and submit a wholesale application, including business details, a valid Employer Identification Number (EIN) or Taxpayer Identification Number, and a seller’s permit or resale certificate, where applicable.
All applications are subject to review and approval.
You agree that all information you provide is accurate, current, and complete, and that you will update it if it changes.
You are responsible for keeping your login credentials confidential and for activity under your account.
3. Minimum Order Requirement
All orders must meet a minimum order value of $1,000, calculated using the cart subtotal before taxes and shipping charges.
Orders below this minimum cannot be placed unless we expressly agree otherwise in writing. You may combine products from different categories to meet the minimum order requirement.
4. Products and Pricing
We make reasonable efforts to display products, descriptions, images, and prices accurately. Packaging, colors, dimensions, and product details may vary slightly from images shown.
All prices are listed in U.S. dollars (USD) unless otherwise stated and represent wholesale prices for business buyers.
Prices, product availability, and specifications may change without notice. Changes will not affect an order already accepted unless otherwise agreed or required by law.
If a product is listed at an incorrect price because of an error, we reserve the right to contact you to correct the error or cancel the affected order and issue an appropriate refund.
Product quantities are subject to availability. If an item becomes unavailable after you place an order, we will notify you and discuss an appropriate adjustment or refund for the unavailable item.
5. Orders and Acceptance
Placing an order constitutes an offer to purchase the selected products under these Terms.
An order is accepted when we confirm acceptance and process or authorize payment, as applicable. An automated order acknowledgment does not necessarily constitute final acceptance.
We may limit order quantities or cancel orders where permitted by law, including orders suspected of fraud, unauthorized activity, pricing errors, or violations of these Terms. If we cancel an order for which payment has been collected, we will issue an applicable refund.
6. Payment
We accept the payment methods displayed at checkout, which may include credit cards, debit cards, and PayPal.
Full payment is due when the order is placed unless otherwise agreed in writing.
Payments are processed by third-party payment providers. We do not store full payment card details on our systems.
Orders will not be shipped until payment has cleared.
You are responsible for ensuring that your payment information is accurate and that you are authorized to use the selected payment method.
7. Sales Tax and Resale Certificates
Applicable U.S. sales tax will be charged where required by law unless a valid resale certificate or tax-exemption certificate has been provided and accepted for the relevant jurisdiction.
You are responsible for ensuring that any certificate or tax information you provide is accurate, valid, and current. You may be responsible for taxes or other amounts assessed because of an invalid or improperly used exemption, to the extent permitted by law.
8. Shipping and Delivery Policy
Crownmark Distribution ships wholesale orders to business customers within the United States. By placing an order, you agree to the following shipping and delivery terms.
8.1 Shipping Timeframe
Our estimated shipping and delivery timeframe is 10–15 business days from the date your order is confirmed and payment has cleared. Business days generally exclude Saturdays, Sundays, and applicable public holidays.
This timeframe is an estimate and is not a guaranteed delivery date. Customers should account for this estimated timeframe when planning inventory purchases and business operations.
8.2 Order Processing
Orders are processed after payment has been successfully received and confirmed. Processing and fulfillment times may vary depending on product availability, order size, and warehouse operations.
If an issue is expected to materially affect the estimated timeframe, we will make reasonable efforts to notify you.
8.3 Shipping Costs
Applicable shipping charges, if any, will be displayed at checkout or communicated to you before your order is finalized. Shipping charges are separate from the minimum wholesale order requirement unless otherwise stated.
8.4 Delivery Estimates and Delays
The 10–15 business day timeframe is an estimate, not a guarantee. Delays may occur because of carrier disruptions, severe weather, public holidays, inventory availability, incorrect shipping information, or other circumstances beyond our reasonable control.
If your order is delayed beyond the estimated timeframe, please contact us at contact@crownmarkdistribution.com with your order number so we can assist you.
8.5 Shipping Addresses
Customers are responsible for providing a complete and accurate U.S. shipping address and valid contact information when placing an order.
Crownmark Distribution is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information supplied by the customer, to the extent permitted by law.
If a shipment is returned because of an incorrect address or an unsuccessful delivery, additional shipping charges or reshipment arrangements may apply. We will communicate any applicable charges before proceeding.
8.6 Order Tracking
Where tracking information is available, it will be provided once the order has shipped or the shipping carrier has issued tracking details.
Customers are responsible for monitoring shipment progress and making reasonable arrangements to receive their deliveries. Tracking availability and updates may depend on the shipping carrier.
8.7 Receiving and Inspecting Orders
Customers should inspect deliveries promptly upon receipt. Any damaged, defective, missing, or incorrect items should be reported in accordance with our separate Refund Policy and its applicable reporting requirements.
Please retain the original packaging, shipping materials, and relevant photographs or other documentation that may help us review your claim.
8.8 Shipping and Cancellations
Order cancellations, returns, and refunds are governed by our separate Refund Policy. Please review that policy for the applicable conditions and procedures.
8.9 Shipping Inquiries
For questions about shipping, delivery estimates, tracking, or an existing order, please contact:
Crownmark Distribution
Email: contact@crownmarkdistribution.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
9. Resale and Marketplace Sellers
If you resell our products on Amazon, Walmart, eBay, or any other marketplace or platform, you are solely responsible for:
Complying with that platform’s rules, policies, category restrictions, and listing requirements.
Obtaining any brand approvals, authorizations, invoices, or other documentation the platform requires.
Complying with applicable laws, including consumer protection, labeling, advertising, and product safety regulations.
Ensuring that your product listings, claims, pricing, and sales practices comply with applicable requirements.
Crownmark Distribution does not guarantee that any product will be approved, eligible, or ungated for sale on any marketplace. We are not responsible for account suspensions, listing removals, lost sales, or other losses resulting from marketplace decisions or your resale activities, except where liability cannot legally be excluded.
10. Intellectual Property
All content on this Site, including text, graphics, logos, images, product descriptions, and website design, is owned by or licensed to Crownmark Distribution and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission, except where permitted by law.
Product names, brand names, and trademarks belong to their respective owners. Their appearance on our Site does not necessarily imply sponsorship, endorsement, or affiliation.
11. Acceptable Use
You agree not to:
Use the Site for an unlawful purpose or in violation of these Terms.
Attempt to gain unauthorized access to the Site, another account, or our systems.
Interfere with the Site’s security, operation, or performance, including through malicious code, unauthorized bots, or abusive automated activity.
Provide false, misleading, or fraudulent information, or impersonate any person or business.
Use the Site in a way that infringes another party’s rights or violates applicable laws.
We may restrict or suspend access to the Site or an account where reasonably necessary to protect our business, customers, or systems, subject to applicable law.
12. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Site and its content are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free operation, or the completeness or accuracy of every item of website content.
To the extent permitted by law, Crownmark Distribution disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Some products may be covered by a manufacturer’s warranty. Where applicable, any such warranty is subject to the manufacturer’s terms. Nothing in this section excludes a warranty or right that cannot legally be excluded.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Crownmark Distribution will not be liable for indirect, incidental, special, exemplary, or consequential damages, including lost profits, lost sales, or business interruption, arising from your use of the Site or purchase or resale of products.
To the fullest extent permitted by law, our total liability for a claim relating to a specific order will not exceed the amount paid to us for the specific order giving rise to that claim.
These limitations do not apply to liability that cannot legally be limited or excluded. Your rights and remedies under mandatory applicable law remain unaffected.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Crownmark Distribution, its owners, employees, and business partners against third-party claims, losses, liabilities, damages, and reasonable legal expenses arising directly from your unlawful conduct, your violation of these Terms, or your infringement of another party’s rights.
This section does not apply to the extent that a claim results from our own conduct for which we cannot legally require indemnification.
15. Governing Law and Disputes
These Terms & Conditions are subject to applicable laws. Any disputes arising from the use of our Site, purchases, or these Terms will be handled in accordance with applicable law and any legally enforceable agreements between the parties.
16. Changes to These Terms
We may update these Terms from time to time. Any changes will take effect when posted on this page with an updated “Last updated” date, unless otherwise stated or required by law.
Your continued use of the Site or placement of an order after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law. We encourage you to review this page periodically.
17. Contact Us
If you have questions about these Terms & Conditions, an order, shipping, or our wholesale services, please contact us:
Crownmark Distribution
Email: contact@crownmarkdistribution.com
Website: https://crownmarkdistribution.com