Privacy Policy
Introduction
Welcome to Crownmark Distribution. We are committed to protecting your privacy and handling your personal information safely and responsibly. This Privacy Policy explains how we collect, use, share and protect the information you provide when you use our website, https://crownmarkdistribution.com (the “Site”), or buy from us.
By using our Site, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect and process the following types of information.
Personal Information
When you create an account, place an order or contact us, we may collect your name, email address, phone number, and billing and shipping addresses.
Business Information
To support wholesale orders, we may collect business details such as your business name, business type, website or marketplace store, and tax or resale certificate information where required.
Transaction Information
We keep records of your orders, including the products purchased, order totals, shipping details and order history. Payments are processed securely by our payment providers. We do not store your full card details on our servers.
Technical and Log Data
Like most websites, we automatically collect information your browser sends when you visit our Site. This may include your IP address, browser type, device type, pages visited, and the date and time of your visit.
Cookies
We use cookies and similar technologies to keep your cart and account working, remember your preferences, and understand how visitors use our Site. You can control or disable cookies in your browser settings. Some parts of the Site, such as the cart and checkout, may not work properly without them.
How We Use Your Information
We use the information we collect to:
- Process orders: confirm, fulfill and ship your orders, handle payments, and provide order updates.
- Manage your account: create and maintain your customer account and order history.
- Improve our services: analyze Site usage, improve our product range, and enhance your shopping experience.
- Communicate with you: send order confirmations, shipping updates, account notices, and, where permitted, product news and promotional offers.
- Prevent fraud: protect our business and customers from fraudulent or unauthorized transactions.
- Comply with the law: meet our legal, tax and regulatory obligations.
How We Share Your Information
We do not sell your personal information. We share it only when needed to run our business, including with:
- Service providers: payment processors, shipping carriers, website hosting, and email and analytics providers who help us operate the Site and fulfill orders.
- Legal authorities: when required by law, court order, or to protect our rights and the safety of others.
- Business transfers: if Crownmark Distribution is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.
Data Security
We use reasonable technical and organizational measures, including SSL encryption, to protect your information from unauthorized access, loss or misuse. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
Data Retention
We keep your information only as long as needed to provide our services, maintain business and tax records, resolve disputes, and meet legal requirements.
Your Rights
You have the right to:
- Access your information: request a copy of the personal information we hold about you.
- Update or correct information: update your details by logging into your account or contacting us.
- Delete your information: request that we delete your personal information, subject to legal and record-keeping requirements.
- Opt out of marketing: unsubscribe from promotional emails at any time using the link in the email or by contacting us.
Depending on your state of residence, such as California, Virginia, Colorado or Texas, you may have additional privacy rights under state law. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.
Children’s Privacy
Our Site is intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Crownmark Distribution
Email: contact@crownmarkdistribution.com