Refund Policy
At Crownmark Distribution, customer satisfaction is a top priority. We aim to offer a fair and transparent refund process for every business we supply. We understand that you may sometimes need to cancel an order or request a refund, so please read this policy carefully before placing your order.
Refund Within 24 Hours: 90% Refund
If you request a refund within 24 hours of placing your order, and before the order has shipped, you will receive a 90% refund of the order amount.
The remaining 10% covers payment processing and order handling costs.
Refund After 24 Hours: 70% Refund
If you request a refund more than 24 hours after placing your order, and before the order has shipped, you will receive a 70% refund of the order amount.
The remaining 30% covers processing, handling and order preparation costs.
Order Cancellations and Refunds After Shipment
Once an order has shipped and tracking information has been provided, it can no longer be cancelled. Refunds or returns will not be accepted for:
- Change of mind
- Refusal to accept delivery
- Incorrect shipping details provided by the customer
- Temporary website or email access issues
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged, defective or incorrect items and their packaging
- A short description of the issue
Once we review and approve your claim, we will offer a replacement, store credit or refund for the affected items.
How to Request a Refund
To request a refund, email us at contact@crownmarkdistribution.com with:
- Your order number
- The reason for your refund request
- Proof of payment
Approved refunds are processed within 7–15 business days and returned to your original payment method.
Need Help?
If you have any questions about this Refund Policy, please contact us:
Crownmark Distribution
Email: contact@crownmarkdistribution.com